Customer Support Quality Assessment AI
Automatic agent rating and compliance auditing using voice and text AI
A comprehensive quality assurance dashboard that listens to call recordings, reads chat transcriptions, and evaluates agent tone, compliance, and resolution rates automatically.
Key Features
Speech-to-Text Transcription
Tone & Sentiment Engine
Automated Scorecards
Compliance Risk Flagging
Agent performance trends
CRM integration
ToolsNewB2B Ready
Enterprise Benefits
- Dedicated Integration Support
- 99.9% Uptime SLA Guarantee
- On-Premise or Private Cloud
Get custom SLA, tailored feature additions, and full onboarding training for your operations team.
Quick Specs
usersUp to 50 agents
storage500 GB
support24/7 SOC
deploymentCloud / Hybrid
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