AI Call Quality Assurance for Voice & Chat Support
Automatic agent rating and compliance auditing using voice and text AI
A comprehensive quality assurance dashboard that listens to call recordings, reads chat transcriptions, and evaluates agent tone, compliance, and resolution rates automatically. It scores human agents and conversational AI voice agents on the same scorecard, so quality is comparable across both. Teams running an AI voice agent for customer service use it as call center quality assurance AI covering 100% of contacts instead of a sample.
Key Features
Enterprise Benefits
- Dedicated Integration Support
- 99.9% Uptime SLA Guarantee
- On-Premise or Private Cloud
Get custom SLA, tailored feature additions, and full onboarding training for your operations team.
Quick Specs
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Customer Support Quality Assessment AI — Frequently Asked Questions
Every call and chat is transcribed and scored against your own QA scorecard — greeting, discovery, compliance statements, resolution and tone — instead of the 2% sample a manual QA team can reach. Scores link back to the exact moment in the transcript that produced them.
Voice calls, chat, email and ticket threads, in multiple languages. It plugs into your contact centre platform, so recordings and transcripts stay where they already live.
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